Refunds and Returns
Do you offer refunds or exchanges?
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, plea
My item arrived faulty. What do I do?
You have 14 days from receiving your order to notify us of any fault. Please email [email protected] with your order number, a description of the issue, and clear photos or a short video showing the fault. Once reviewed, we'll confirm the
My item arrived damaged, incorrect or with something missing. What do I do?
Please check your delivery as soon as it arrives. If anything is damaged in transit, incorrect, or missing, contact us immediately at [email protected] so we can resolve it quickly.
How long do refunds take?
Once your returned item has been inspected and the fault confirmed, we'll issue a refund to your original payment method. Please allow up to 10 business days for this to appear in your account. If 15 business days have passed since your refund was ap