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Stackers Australia

<p><span style="text-decoration:none;" id="isPasted">Yes, a flat $14.95 restocking fee applies to change-of-mind returns, deducted from the value of your gift card. There&apos;s no fee for faulty, damaged, incorrect or missing item claims &#x2014; those are resolved at our cost.</span></p>

Yes, a flat $14.95 restocking fee applies to change-of-mind returns, deducted from the value of your gift card. There's no fee for faulty, damaged, incorrect or missing item claims — those are resolved at our cost.

Is there a fee for change-of-mind returns?

Refunds and Returns

What payment methods do you offer?

Can I cancel my order?

How do I apply promo/discount codes?

Can I change my delivery address after placing an order?

The item I want is out of stock

Order

I ordered a pre-order item and in-stock items. Will they ship together?

My pre-order has been delayed. What happens now?

Pre-Order

When will my order be dispatched?

How long does delivery take?

Shipping and Delivery

Do you offer refunds or exchanges?

My item arrived faulty. What do I do?

My item arrived damaged, incorrect or with something missing. What do I do?

How long do refunds and gift cards take?

Can I get a cash refund for a change-of-mind return?

What if I've just changed my mind?

What if a fault appears after my 30-day return window?

What materials are used in Stackers?

How do I clean my Stackers jewellery box?

Care & Materials

What is Stackers Australia Rewards?

How do I join Stackers Australia Rewards?

How do I earn points?

How do I redeem my points?

Do my points expire?

I haven't received my rewards points. What should I do?

How do I request removal of my data from the Rewards program?

Stackers Australia Rewards

Do you sell gift cards?

How do I redeem my gift card?

Does my gift card expire?

Are there any fees on gift cards?

I received a gift card after a return — is it different to one I bought?

Can I exchange my gift card for cash?

I haven't received my gift card, or think it's been lost. What do I do?

How do I check my gift card balance?

Gift Cards

Is there a fee for change-of-mind returns?Updated 17 days ago