My item arrived faulty. What do I do?Updated 8 days ago

You have 30 days from the date you ordered to notify us of any fault. Email [email protected] with your order number, a description of the issue, and clear photos or a short video showing the fault. Once reviewed, we'll confirm the next steps — usually a free prepaid return label and a like-for-like replacement, or a full refund if a replacement isn't available. Items sent back without prior approval will not be accepted.