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Stackers Australia

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Once your return has been approved, we&apos;ll process your refund or gift card within 5 business days. Refunds to your original payment method can take up to 10 business days to appear, depending on your bank. Gift cards are emailed to you and are subject to our standard Gift Card Terms. If 15 business days have passed and you still haven&apos;t received your refund, email info@stackersaustralia.com.au and we&apos;ll follow it up.</span></p>

Once your return has been approved, we'll process your refund or gift card within 5 business days. Refunds to your original payment method can take up to 10 business days to appear, depending on your bank. Gift cards are emailed to you and are subjec

How long do refunds and gift cards take?

Refunds and Returns

What payment methods do you offer?

Can I cancel my order?

How do I apply promo/discount codes?

Can I change my delivery address after placing an order?

The item I want is out of stock

Order

I ordered a pre-order item and in-stock items. Will they ship together?

My pre-order has been delayed. What happens now?

Pre-Order

When will my order be dispatched?

How long does delivery take?

Shipping and Delivery

Do you offer refunds or exchanges?

My item arrived faulty. What do I do?

My item arrived damaged, incorrect or with something missing. What do I do?

Can I get a cash refund for a change-of-mind return?

Is there a fee for change-of-mind returns?

What if I've just changed my mind?

What if a fault appears after my 30-day return window?

What materials are used in Stackers?

How do I clean my Stackers jewellery box?

Care & Materials

What is Stackers Australia Rewards?

How do I join Stackers Australia Rewards?

How do I earn points?

How do I redeem my points?

Do my points expire?

I haven't received my rewards points. What should I do?

How do I request removal of my data from the Rewards program?

Stackers Australia Rewards

Do you sell gift cards?

How do I redeem my gift card?

Does my gift card expire?

Are there any fees on gift cards?

I received a gift card after a return — is it different to one I bought?

Can I exchange my gift card for cash?

I haven't received my gift card, or think it's been lost. What do I do?

How do I check my gift card balance?

Gift Cards

How long do refunds and gift cards take?Updated 15 days ago