Can't find what you're looking for?

We've answered our most commonly asked questions above. If you still need help, get in touch with us.

Stackers Australia

Once your returned item has been inspected and the fault confirmed, we&apos;ll issue a refund to your original payment method. Please allow up to 10 business days for this to appear in your account.If 15 business days have passed since your refund was approved and nothing has shown up, email us at info@stackersaustralia.com.au and we&apos;ll follow it up.

Once your returned item has been inspected and the fault confirmed, we'll issue a refund to your original payment method. Please allow up to 10 business days for this to appear in your account. If 15 business days have passed since your refund was ap

How long do refunds take?

Refunds and Returns

What payment methods do you offer?

Can I cancel my order?

How do I apply promo/discount codes?

Can I change my delivery address after placing an order?

The item I want is out of stock

Order

I ordered a pre-order item and in-stock items. Will they ship together?

My pre-order has been delayed. What happens now?

Pre-Order

When will my order be dispatched?

How long does delivery take?

Shipping and Delivery

Do you offer refunds or exchanges?

My item arrived faulty. What do I do?

My item arrived damaged, incorrect or with something missing. What do I do?

What materials are used in Stackers?

How do I clean my Stackers jewellery box?

Care & Materials

What is Stackers Australia Rewards?

How do I join Stackers Australia Rewards?

How do I earn points?

How do I redeem my points?

Do my points expire?

I haven't received my rewards points. What should I do?

How do I request removal of my data from the Rewards program?

Stackers Australia Rewards

How long do refunds take?Updated 34 minutes ago