Can't find what you're looking for?

We've answered our most commonly asked questions above. If you still need help, get in touch with us.

Stackers Australia

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Gift cards can&apos;t be redeemed or refunded for cash, except where required by law.</span></p>

Gift cards can't be redeemed or refunded for cash, except where required by law.

Can I exchange my gift card for cash?

Gift Cards

What payment methods do you offer?

Can I cancel my order?

How do I apply promo/discount codes?

Can I change my delivery address after placing an order?

The item I want is out of stock

Order

I ordered a pre-order item and in-stock items. Will they ship together?

My pre-order has been delayed. What happens now?

Pre-Order

When will my order be dispatched?

How long does delivery take?

Shipping and Delivery

Do you offer refunds or exchanges?

My item arrived faulty. What do I do?

My item arrived damaged, incorrect or with something missing. What do I do?

How long do refunds and gift cards take?

Can I get a cash refund for a change-of-mind return?

Is there a fee for change-of-mind returns?

What if I've just changed my mind?

What if a fault appears after my 30-day return window?

Refunds and Returns

What materials are used in Stackers?

How do I clean my Stackers jewellery box?

Care & Materials

What is Stackers Australia Rewards?

How do I join Stackers Australia Rewards?

How do I earn points?

How do I redeem my points?

Do my points expire?

I haven't received my rewards points. What should I do?

How do I request removal of my data from the Rewards program?

Stackers Australia Rewards

Do you sell gift cards?

How do I redeem my gift card?

Does my gift card expire?

Are there any fees on gift cards?

I received a gift card after a return — is it different to one I bought?

I haven't received my gift card, or think it's been lost. What do I do?

How do I check my gift card balance?

Can I exchange my gift card for cash?Updated 14 days ago