Can't find what you're looking for?

We've answered our most commonly asked questions above. If you still need help, get in touch with us.

Stackers Australia

<p>Points are linked to the email address used when placing your order. Please make sure you&apos;re logged in to the account associated with that email. If your points still haven&apos;t appeared, please allow 24 hours and then contact us at <a href="mailto:info@stackersaustralia.com.au" id="isPasted">info@stackersaustralia.com.au</a> with your order number and we&apos;ll look into it.</p>

Points are linked to the email address used when placing your order. Please make sure you're logged in to the account associated with that email. If your points still haven't appeared, please allow 24 hours and then contact us at info@stackersaustral

I haven't received my rewards points. What should I do?

Stackers Australia Rewards

What payment methods do you offer?

Can I cancel my order?

How do I apply promo/discount codes?

Can I change my delivery address after placing an order?

The item I want is out of stock

Order

I ordered a pre-order item and in-stock items. Will they ship together?

My pre-order has been delayed. What happens now?

Pre-Order

When will my order be dispatched?

How long does delivery take?

Shipping and Delivery

Do you offer refunds or exchanges?

My item arrived faulty. What do I do?

My item arrived damaged, incorrect or with something missing. What do I do?

How long do refunds take?

Refunds and Returns

What materials are used in Stackers?

How do I clean my Stackers jewellery box?

Care & Materials

What is Stackers Australia Rewards?

How do I join Stackers Australia Rewards?

How do I earn points?

How do I redeem my points?

Do my points expire?

How do I request removal of my data from the Rewards program?

I haven't received my rewards points. What should I do?Updated 2 hours ago