Can't find what you're looking for?

We've answered our most commonly asked questions above. If you still need help, get in touch with us.

Stackers Australia

Please contact us as soon as possible at info@stackersaustralia.com.au with your order number.&#xA0;Unfortunately, there are instances where we&apos;re unable to make changes if your order is already being processed by our warehouse.

Please contact us as soon as possible at info@stackersaustralia.com.au with your order number. Unfortunately, there are instances where we're unable to make changes if your order is already being processed by our warehouse.

Can I change my delivery address after placing an order?

Order

What payment methods do you offer?

Can I cancel my order?

How do I apply promo/discount codes?

The item I want is out of stock

I ordered a pre-order item and in-stock items. Will they ship together?

My pre-order has been delayed. What happens now?

Pre-Order

When will my order be dispatched?

How long does delivery take?

Shipping and Delivery

Do you offer refunds or exchanges?

My item arrived faulty. What do I do?

My item arrived damaged, incorrect or with something missing. What do I do?

How long do refunds take?

Refunds and Returns

What materials are used in Stackers?

How do I clean my Stackers jewellery box?

Care & Materials

What is Stackers Australia Rewards?

How do I join Stackers Australia Rewards?

How do I earn points?

How do I redeem my points?

Do my points expire?

I haven't received my rewards points. What should I do?

How do I request removal of my data from the Rewards program?

Stackers Australia Rewards

Can I change my delivery address after placing an order?Updated a month ago